SERVICE
Dossae Formentera has the satisfaction of its customers as a priority and wants to achieve it through excellent service. Therefore, it guarantees the quality of the delivered products and their delivery in the terms mentioned below.
Aid
If you need help to make an online purchase or about a product, do not hesitate to write us through the chat and/or the contact page.
Privacy
All data provided by Dossae Formentera customers will be treated with extreme privacy and will not be provided to third parties, except when necessary for the delivery of the order (for example, to the transport company, for distribution). The bank details are processed directly by PayPal, the provider we have chosen for the electronic payment service because it is “the fastest and safest way to pay on the Internet, or by credit card through the Stripe payment gateway. Therefore, Dossae Formentera will never see the customer's credit card information, it will simply receive the payment and the details of the order to process it. For more information visit www.paypal.com and/or www.s tripe.com or contact us through the contact page.
We reserve the right to use commercial data anonymously to study purchasing habits and uses.
ORDERS
Price
The price of the products will be the one indicated on our website at all times, unless an error occurs. Dossae Formentera reserves the right to modify the rate as many times as necessary, without obligation to notify its clients in advance. Dossae Formentera reserves the right to totally or partially modify any article that appears in this rate, without prior notice.
All prices include VAT in force but exclude shipping costs that will vary depending on the number of products purchased and the country where the delivery takes place.
Order confirmation
Once the customer has made the payment corresponding to the order, a confirmation of the order will be sent in the form of an email.
Product Availability
Only products with stock in our warehouses appear on our website, however, due to any error in our systems or due to several orders being put together at the same time, we may not have stock left when you place your order. In this case we will immediately contact you to propose an exchange or refund the money you have paid immediately.
PAYMENT METHODS
Order payments can be made by credit or debit card through the Stripe payment gateway or through a PayPal account.
Privacy & Security
PayPal is the most reliable, safe and fast way to make payments online. Indeed, as PayPal is the one who makes the payments directly to our clients, Dossae Formentera will not have access to the bank details of the latter. PayPal enters us the money and the necessary data to make the order. For more information visit www.paypal.com and/or www.s tripe.com or contact us through the contact page.
Refund
It will only be refunded in the event that the delivered product is defective. In this case, the customer must immediately contact info@dossaeformentera.com , detailing the product as well as the defect it has. A courier will pick up the defective product and we will replace it with another identical product.
If it is no longer available, the amount of the order will be refunded, but never the amount of the shipping costs.
TRANSPORTATION
Dossae Formentera undertakes to deliver the product to the delivery address indicated by the Buyer on the order form. In order to optimize delivery, we appreciate the buyer indicating an address where the order can be delivered within normal business hours. Dossae Formentera will not be responsible for errors caused in delivery when the delivery address entered by the Buyer in the order form does not match reality or data necessary for delivery has been omitted.
The buyer must check the good condition of the package before the carrier that delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, subsequently, once the product has been reviewed, the buyer detects any incident such as breakage, signs of having been opened or any damage caused to it by the shipment, the buyer undertakes to notify Dossae Formentera via email to info@dossaeformentera.com , in the shortest possible time and in a maximum of 7 business days from delivery.
Rates
National: €11.50
Europe: €21
Rest of the world: Depending on the country.
Dossae Formentera can modify these rates at any time. Any modification in the cost of shipping costs, will be informed to the User, in any case, before finalizing the purchase process.
Delivery term
National: 4-5 business days.
Europe: 5-6 business days.
Rest of the world: Depending on the country.
Keep in mind that Dossae Formentera is located on an island that does not have an airport, so shipments are subject to possible delays due to adverse weather conditions, etc...
In the case of delays in delivery, the buyer must claim his order and Dossae Formentera undertakes to solve the problem as soon as possible. Delivery delays will not be considered. those cases in which the order has been made available to the buyer by the transport company within the agreed period and could not be delivered for reasons attributable to the buyer.
returns
Returns will only be accepted if the delivered product is defective and up to 15 days after receiving it.
In the event of receiving a defective product, the customer must contact us immediately via email at info@dossaeformentera.com , detailing the product and the defect.
During this period, you can return, with a full refund of the price of the product but not the shipping costs, after this period, only defective products can be returned. The return of products used, washed or damaged by the User will not be accepted.
A courier will be sent to the customer's address (or place of your choice) to pick it up and replace it. In such a case, Dossae Formentera will bear the transport costs.
COLOR OF THE SWIMSUITS
Due to the treatment of the photographs and the different resolutions of the computer screens, the actual color of the swimsuits may differ from that of the web.
BUSINESS
For any query, claim or suggestion, the client may contact us via email info@dossaeformentera.com .
INTELLECTUAL PROPERTY AND COPYRIGHT
All the information contained in this website, its graphic design, as well as its content constitute a work whose intellectual property belongs to Dossae Formentera. Internet users who access this website can view the information contained therein and make private downloads or reproductions on their computer system, provided that the reproduced elements are not subsequently transferred to third parties or are installed on a server connected to the Internet or to a local computer network. The distribution, modification, assignment, public communication and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.