Terms of service

1. SERVICE

Dossae Formentera has as a priority the satisfaction of its customers and wants to achieve it through an excellent service. Therefore, it guarantees the quality of the products delivered and the delivery of the same in the terms mentioned below.

Help

If you need help to make the purchase online or about any product, do not hesitate to write us through the chat and/or the contact page.

Privacy

All data provided by Dossae Formentera customers will be treated with extreme privacy and will not be provided to third parties, except when it is necessary for the delivery of the order (for example, to the transport company, for distribution). The bank details are processed directly by PayPal, the provider we have chosen for the electronic payment service because it is "the fastest and safest way to pay on the Internet, or by credit card through the Stripe payment gateway. Therefore, Dossae Formentera will never see the customer's credit card information, they will simply receive the payment and order details to process the order. For more information visit www.paypal.com and/or www.stripe.com or contact us through the contact page.

We reserve the right to use commercial data in an anonymous form to study purchasing habits and uses.

2. ORDERS

Price

The price of the products will be the one indicated on our website at all times unless an error occurs. Dossae Formentera reserves the right to modify the price as many times as necessary, without obligation to notify its customers in advance. Dossae Formentera reserves the right to modify totally or partially any item included in this price list, without prior notice.

All prices include VAT in force but exclude shipping costs that will vary depending on the number of products purchased and the country of delivery.

Order confirmation

Once the customer has made the payment corresponding to the order, an order confirmation will be sent to the customer in the form of an email.

Availability of products

On our website only products with stock in our warehouses appear, however it is possible that due to any error in our systems or by joining several orders at the same time we have no stock left when you place your order. In this case we will immediately contact you to propose an exchange or refund the money you have paid immediately.



3. METHODS OF PAYMENT

Order payments can be made by credit or debit card through the Stripe payment gateway or through a PayPal account.

Privacy and security

PayPal is the most reliable, secure and fast way to make online payments. In fact, as PayPal is the one who makes the payments directly to our customers, Dossae Formentera will not have access to the bank details of the latter. PayPal will send us the money and the necessary data to place the order. For more information visit www.paypal.com  and/or www.stripe.com  or contact us through the contact page.

Refund

Refunds will only be given in case the delivered product is defective. In this case, the customer must immediately contact info@dossaeformentera.com, detailing the product and the defect. A courier will pick up the defective product and we will replace it with an identical product.
If it is no longer available, the amount of the order will be refunded, but never the amount of the shipping costs.

4. SHIPPING

Dossae Formentera undertakes to deliver the product to the delivery address indicated by the Buyer on the order form. In order to optimize the delivery, we thank the buyer to indicate an address where the order can be delivered within the usual working hours. Dossae Formentera shall not be liable for any errors caused in the delivery when the delivery address entered by the Buyer in the order form does not correspond to reality or when data necessary for the delivery have been omitted.

The Buyer must check the good condition of the package with the carrier delivering the ordered product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the buyer detects any incident such as breakage, signs of having been opened or any damage caused by the shipment, the buyer undertakes to notify Dossae Formentera via email to info@dossaeformentera.com, in the shortest possible time and within a maximum of 7 working days from delivery.

Rates

  • Domestic: 11,50€.

  • Europe: 21€.

  • United Kingdom: 42 €.


Dossae Formentera may modify these rates at any time. Any change in the cost of shipping, will be informed to the user, in any case, before completing the purchase process.

Delivery time

  • National: 4-5 working days.

  • Europe: 5-6 working days.

  • United Kingdom: 4 - 5 days (delays may occur due to customs issues).

  • Rest of the world: Depending on the country.


Keep in mind that Dossae Formentera is located on an island that does not have an airport, so shipments are subject to possible delays due to adverse weather conditions, etc...

In case of delays in delivery the buyer must claim his order and Dossae Formentera undertakes to solve the problem as soon as possible. Delays in delivery will not be considered in cases where the order has been made available to the buyer by the carrier within the agreed time and could not be delivered for reasons attributable to the buyer.

Returns

Returns will only be accepted in the event that the delivered product is defective and up to 15 days after receipt.

In the case of receiving a defective product, the customer must contact us immediately via email to info@dossaeformentera.com, detailing the product and the defect.

During this period, you can return, with full refund of the price of the product but not the shipping costs, after this period, only defective products can be returned. The return of used, washed or damaged products by the User will not be accepted.

A courier will be sent to the customer's address (or place of preference) to pick it up and replace it. In this case, Dossae Formentera will bear the transport costs.

5. COLOR OF THE SWIMSUITS

Due to the treatment of the photographs and the different resolutions of the computer screens, the real color of the swimsuits may differ from that of the web.

6. COMPANY

For any questions, complaints or suggestions, the customer can contact us via email info@dossaeformentera.com.

7. INTELLECTUAL PROPERTY AND COPYRIGHT

All the information contained in this Web, its graphic design, as well as its contents constitute a work whose intellectual property belongs to Dossae Formentera. Internet users who access this website can view the information contained therein and make downloads or private reproductions on their computer system, provided that the elements reproduced are not subsequently transferred to third parties or installed on a server connected to the Internet or a local computer network. The distribution, modification, transfer, public communication and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.


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